This 5-day instructor led course is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively for this course. The class utilizes Cisco Unified Communications Manager 12.5 and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways. After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting. Note: this course will include access to the neXT LIVE 365 a video library of this course (in 5-15 minute snippets). You will have instant access to this on the day you enroll, even if your class scheduled is still months out! This access is good for 1 year (neXT LIVE 365).
- 365 Days of Access to our Cisco Partners Entire Routing and Switching Video Reference Library (VRL), not just the 5-day class you sign up for (hundreds of searchable, on-demand learning bytes in 5-15-minute videos)
- 365 Days of Unlimited Access to Delta Sessions - What’s Not Covered in Class! (Version Upgrades, Industry Updates, Etc.)
- 365 Days of Unlimited 24x7 Access to our Cisco Partners Community - Collaborate with Instructors
- 365 Days of Unlimited Access to Interactive neXTpertise Sessions and other IT Resources with Instructors (featured hot topics, exam prep, etc.)
Target Audience
This course was developed to provide experienced Unified Communications Engineers with additional skills for those who already have a basic understanding of CUCM and Unity Connection administration and needing further training. This is not a certification or implementation course. This is a great course for those whom have attended ACUCM+AUC and needs more training on advanced features and troubleshooting.
What You'll Learn
- Describe CUCM signaling to phones, gateways, and media resources (H.323, SIP, SCCP)
- Configure inbound and outbound call routing in a multisite environment with overlapping DNs
- Configure intersite dialing with PSTN backup using Local Route Groups
- Use class of control to control inbound call flow and permit blocking of inbound calls
- Implement Survivable Remote Site Telephony for both SCCP and SIP devices
- Implement intersite and intercluster Call Admission Control and intersite Automated Alternate Routing
- Implement DSP hardware media resources
- Implement Tail-End Hopoff (TEHO)
- Configure Extension Mobility, Unified Mobility (Single Number Reach and Mobile Voice Access), and Device Mobility
- Use CUCM Tools such as the Real Time Monitoring Tool to Monitor and perform basic Troubleshooting
- Deploy new CUCM 10.x Features such as Native Call Queuing, Intercluster CAC and Deterministic Codec Selection
- Generate and Read Trace Files for SCCP, SIP and H.323 Call Setup and Resource Allocation
- Course Number AAUCMF
- Course Length 5 days
- Course Fee $3,995.00
- Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
- Course Topic Collaboration/Communications
- Vendor Cisco
- Technology Unified Communications Manager
Register for course: AAUCMF
"*" indicates required fields