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Gain the knowledge and skills to support Windows 10 and 11 PCs and devices in a Windows Server domain environment with this advanced troubleshooting training course. In this 5-day instructor-led class participants benefit from an instructor with decades of experience in Windows troubleshooting, as well as extensive “break-fix” hands-on labs. Students will gain mastery in providing escalation-tier support to Windows users and other IT staff in medium to large organizations. This course focuses on how to troubleshoot advanced technical issues with Windows client computers, with an emphasis on Windows 10. The key areas of technical support that students will learn about include resolving technical issues pertaining to Windows startup, activation, performance, profiles, and settings. Some other key areas include local and remote network access, access to applications, access to data and printers, user authentication, and Windows and data recovery.

Note: Students must have at least one year of experience deploying and supporting Windows 10 or 11 in an enterprise environment. This class does NOT teach how to use or navigate Windows, it is focused on troubleshooting features that the participants are already familiar. This is an in-depth, hands-on troubleshooting class that makes extensive use of “break-fix” labs. These labs have limited guidance and are designed to reinforce both troubleshooting skills and existing knowledge of Windows 10 features. Because of this approach, students must already be familiar with basic Windows 10 support and troubleshooting before taking this course. Participants must have a strong understanding of Windows 10 configuration and troubleshooting in enterprise environments. This course is designed to reinforce skills and knowledge required by senior technical support personnel (sometimes called Tier 2 or Tier 3, or escalation support).

Before attending this course, students should also have:

  • Intermediate level of experience with networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), NetBIOS name resolution, and Domain Name System (DNS)
  • Familiarity with Microsoft Active Directory including Group Policy and user, computer, and group management
  • Basic familiarity in Windows Server fundamentals including the use of Hyper-V and the Microsoft Management Console (MMC)

Target Audience
This course is designed for Enterprise Desktop Support Technician (EDST), who provides Tier 2 and above support to users running Windows 10 or 11 devices in medium to large enterprise organizations, within a Windows Active Directory domain environment. EDSTs focus on troubleshooting a broad range of technical issues with Windows, devices, cloud services, applications, networking and hardware. Because this course is highly focused on the technical support role in an organization, students that are not currently in that role may not find value in this course.

What You'll Learn

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows
  • Troubleshoot startup issues and operating system services on a Windows device
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot problems that result in a Windows blue screen of death (BSOD)
  • Troubleshoot Windows devices remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover and protect data on a Windows computer

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  • Course Number WIN740
  • Course Length 5 days
  • Course Fee $2,795.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Active Directory/Group Policy/Authentication/Identity Access
  • Vendor Microsoft
  • Technology Windows 10 / 11
Need a different date? This course is also offered on these dates
Date Course ID Course Name Duration Delivery Format Registration
09/16/2024 WIN740 Advanced Windows Troubleshooting and Support (WIN740) 5 days vILT Register
10/28/2024 WIN740 Advanced Windows Troubleshooting and Support (WIN740) 5 days vILT Register

About the instructorMike Danseglio

Systems & IT Security Instructor; CISSP, CEH

Mike has worked in the IT field for more than 20 years. He is an award-winning author, public speaker, and instructor on a variety of technology topics including security, virtualization, cloud computing, wireless and wired networking, and IT lifecycle processes. His security work has included protecting militaries, government agencies, and private industry around the world. Mike has developed and taught extensive security training on topics including cryptography, security technology, and attacks and countermeasures. Mike has published several books and numerous papers on computer security including Microsoft’s own product security guides. He holds numerous certifications and credentials in technical instruction, security expertise, and across several IT specializations. Mike performed computer security hardening for NATO, wrote many Microsoft product security guides and managed Microsoft’s Xbox LIVE Operations.

Danseglio trains IT professionals to protect their companies’ infrastructure, database systems, websites and customer accounts from threats such as hacking, viruses and corrupted processes. “I help people understand attacks across all these approaches,” Danseglio says. “I understand how relentless and creative hackers are, and I’ve translated that knowledge into training that’s directly applicable for the IT pro.” Danseglio has written National Security Agency (NSA) security recommendations and has written and presented on topics such as Active Directory Recovery and Availability in the enterprise, using SSL and Trust Marks and simplifying Compliance. Mike is a Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH) and Langevin Master Trainer. He has developed and taught security training programs in Cryptography, Security Technology and Attacks and Countermeasures.

Training Location

Advanced Windows Troubleshooting and Support (WIN740)


Register for course: WIN740

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