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Gain the knowledge and skills to streamline communication protocols, strengthen compliance measures and enhance communication systems and devices using Unified IM and Presence, Unity Connection, Unity Express and Application clients. This 5-day instructor-led course prepares participants, through a combination of lessons and hands-on labs, acquire the skills to maximize the agility of robust management systems. This course will prepare learners for the 300-810; CLICA exam.

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)

Target Audience
This course is intended primarily for Network Architects, Network Designers, Network Engineers, Network Managers and Network Administrators.

What You'll Learn

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified
  • Communications Manager IM and Presence server
  • Configure call recording and monitoring

*Request Detailed Syllabus
Related Links: CCNP Collaboration: Cisco Certified Specialist - Collaboration Applications
>Request other class dates or times for CLICA

Register for this course
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  • Course Number CLICA
  • Course Length 5 days
  • Course Fee $3,995.00
  • Delivery Format VLT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Vendor Cisco
  • Technology Unified Communications Manager
Need a different date? This course is also offered on these dates
Date Course ID Course Name Duration Delivery Format Registration
11/28/2022 CLICA Implementing Cisco Collaboration Applications (CLICA); 300-810 5 days VLT Register

Register for course: CLICA

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