View all courses

ICER is a 2-day instructor-led course that provides participants with best practice processes to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Note: *currently utilizes CUCM v11.5. This course will include access to the neXT LIVE 365 a video library of this course (in 5-15 minute snippets). You will have instant access to this on the day you enroll, even if your class scheduled is still months out! This access is good for 1 year (neXT LIVE 365).

  • 365 Days of Access to our Cisco Partners Entire Routing and Switching Video Reference Library (VRL), not just the 5-day class you sign up for (hundreds of searchable, on-demand learning bytes in 5-15-minute videos)
  • 365 Days of Unlimited Access to Delta Sessions - What’s Not Covered in Class! (Version Upgrades, Industry Updates, Etc.)
  • 365 Days of Unlimited 24x7 Access to our Cisco Partners Community - Collaborate with Instructors
  • 365 Days of Unlimited Access to Interactive neXTpertise Sessions and other IT Resources with Instructors (featured hot topics, exam prep, etc.)

Target Audience
This course was developed to provide additional training for those who already have a basic understanding of Cisco Unified Communications Manager and are looking to use SIP in their infrastructure. This is not a certification or implementation course.

  • Cisco Unified Communications Manager
  • Professionals with CCNA Voice and/or CCNP Voice Certification

What You'll Learn

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system

*Request Detailed Syllabus

Register for this course
View all courses
  • Course Number ICER
  • Course Length 2 days
  • Course Fee $2,695.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Collaboration/Communications
  • Vendor Cisco
  • Technology Unified Communications Manager

Register for course: ICER

"*" indicates required fields

This field is for validation purposes and should be left unchanged.