Unleash your potential and kickstart your dream Technical Support career by mastering the essential communication and hard technical skills required in the Introduction to Windows Troubleshooting and Support course! Get ready to tackle any challenge and become a true problem-solving hero in the ever-evolving world of tech support! In this 2-day instructor-led course participants will learn about core troubleshooting techniques with a focus on Windows 10 and 11 specific troubleshooting tools and approaches. Students will learn how to identify a variety of technical problems and find their causes and how to resolve them. Participants will also learn how to apply these skills to unknown or new technical problems that you’ve never encountered before, helping you solve problems now and in the future. This course is designed to help prepare students for the Enterprise Desktop Support Technician (EDST) Tier 1 role. This role requires not only technical knowledge but also communication and documentation skills. In this class learners will get the essential skills necessary to perform all these tasks and excel in your role!
Students must be familiar with Windows and PC hardware and software components in a corporate environment. Students must also have a basic understanding of computer networks and protocols. Prior troubleshooting experience is not required.
Before attending this course, students should have the following foundational certifications (or equivalent knowledge):
This course is designed for students who are new to the Enterprise Desktop Support Technician (EDST) role and are expecting to provide Tier 1 support to users running Windows 10 or 11 devices in corporate environments. EDSTs focus on troubleshooting a broad range of technical issues with Windows, devices, cloud services, applications, networking and hardware. Tier 1 EDSTs focus on the first touch portion of user support including assessment, triage and basic root cause analysis and resolution. Note: this course serves as a prerequisite for WIN740 Advanced Windows Troubleshooting and Support. Students who have already completed WIN740 should not take this class.
What You'll Learn
- Identify, select, and apply troubleshooting methodologies
- Analyze scenarios to determine the most likely root cause of an issue
- Document a troubleshooting event
- Select, use, and understand the most appropriate troubleshooting tools
- Distinguish between data gathering, root cause selection, and problem resolution tasks
- Communicate effectively with computer users and IT coworkers
- Course Number WIN600
- Course Length 2 days
- Course Fee $1,395.00
- Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
- Course Topic Desktop Application
- Vendor Microsoft
- Technology Windows 10 / 11
About the instructorMike DanseglioSystems & IT Security Instructor; CISSP, CEH
Mike has worked in the IT field for more than 20 years. He is an award-winning author, public speaker, and instructor on a variety of technology topics including security, virtualization, cloud computing, wireless and wired networking, and IT lifecycle processes. His security work has included protecting militaries, government agencies, and private industry around the world. Mike has developed and taught extensive security training on topics including cryptography, security technology, and attacks and countermeasures. Mike has published several books and numerous papers on computer security including Microsoft’s own product security guides. He holds numerous certifications and credentials in technical instruction, security expertise, and across several IT specializations. Mike performed computer security hardening for NATO, wrote many Microsoft product security guides and managed Microsoft’s Xbox LIVE Operations.
Danseglio trains IT professionals to protect their companies’ infrastructure, database systems, websites and customer accounts from threats such as hacking, viruses and corrupted processes. “I help people understand attacks across all these approaches,” Danseglio says. “I understand how relentless and creative hackers are, and I’ve translated that knowledge into training that’s directly applicable for the IT pro.” Danseglio has written National Security Agency (NSA) security recommendations and has written and presented on topics such as Active Directory Recovery and Availability in the enterprise, using SSL and Trust Marks and simplifying Compliance. Mike is a Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH) and Langevin Master Trainer. He has developed and taught security training programs in Cryptography, Security Technology and Attacks and Countermeasures.
Introduction to Windows Troubleshooting & Support (WIN600)
Register for course: WIN600
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