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This 3-day instructor-led course begins a journey toward the ITIL Managing Professional designation. Participants will acquire insight that will allow integration of different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, students gain confidence in running those IT-enabled services, teams and workflows successfully. The associated certification exam voucher is included with this course.

Target Audience
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification. Certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. This ITIL 4 CDS Qualification course likely will suit the following delegates:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

Note: the above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require or suit their needs.

What You'll Learn
The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. This includes:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services and relevant practices, methods and tools
  • Understand service performance, service quality and improvement methods

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  • Course Number ITILCDS
  • Course Length 3 days
  • Course Fee $2,295.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Technology ITIL & COBIT

Register for course: ITILCDS

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