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This 3-day instructor-led course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. Participants will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

Note: delegates attending this course must have successfully achieved the ITIL 3 or 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. *Additionally, the course fee includes an exam voucher.

Target Audience
Individuals continuing of their journey in service management, ITSM managers and aspiring ITSM managers, managers of all levels involved in shaping direction and strategy or developing a continually improving team and existing ITIL qualification holders wishing to develop their knowledge. These are a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.

What You'll Learn

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

*Request Detailed Syllabus

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  • Course Number ITILDPI
  • Course Length 3 days
  • Course Fee $2,395.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Technology ITIL & COBIT

Register for course: ITILDPI

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