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*includes exam voucher and Master ITIL Instructor!
This 3-day instructor-led course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. Participants will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

Note: delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 

Target Audience
Individuals continuing of their journey in service management, ITSM managers and aspiring ITSM managers, managers of all levels involved in shaping direction and strategy or developing a continually improving team and existing ITIL qualification holders wishing to develop their knowledge. These are a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.

What You'll Learn

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

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  • Course Number ITILDPI
  • Course Length 3 days
  • Course Fee $2,595.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Technology ITIL & COBIT

About the instructorMark Thomas

ITIL & COBIT Instructor

Mark brings over 25 years of professional experience and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries. Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations. As the primary governance instructor, Mark has forged a national reputation as the ‘go to’ instructor for ITIL COBIT, ISO20000, Business Analysis, IT Strategy and several other disciplines.

Areas of expertise include:

  • IT Governance and Controls
  • ITIL V2/V3 (trainer certified)
  • ISO20000 (trainer certified)
  • CobiT and Val IT (trainer certified)
  • MOF (trainer certified)
  • Project/Program Management
  • Software selection and implementation
  • Business Analysis (trainer certified)
  • Software QA/testing

Noted Experience:

  • Governance Maturity assessment and Implementations
  • Temporary leadership positions (Service Desk, Release and change Management)
  • PMO Implementation
  • Software Selection & Implementation
  • IT Strategy Design and business alignment
  • Process Improvement initiatives
  • Quality Program Implementation

BS; Central Missouri State University
MS; Central Michigan University

Training Location

ITIL® 4 Strategist: Direct, Plan and Improve (DPI)


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