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ITIL is the world’s leading best practice framework for implementing IT Service Management! This 3-day instructor-led ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses participants in the guiding principles, dimensions and practices of ITIL® 4. By the completion of this course students will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4. Note: this course will earn participants 21 PDUs. This class also includes an exam voucher!

Target Audience
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

What You'll Learn

  • Describe the history and basic concepts of ITIL
  • Describe Continual Service Improvement in the IT Service Lifecycle
  • Describe Service Operation in the IT Service Lifecycle
  • Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle
  • Describe Service Transition in the IT Service Lifecycle
  • Describe Service Design in the IT Service Lifecycle
  • Describe Service Strategy in the IT Service Lifecycle

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  • Course Number ITILF
  • Course Length 3 days
  • Course Fee $1,695.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Business Analysis, Process and Requirements
  • Technology ITIL & COBIT
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