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This 5-day instructor-led course will focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism. The Planning, Protection & Optimisation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes. The ITIL Intermediate certificate in Planning, Protection & Optimisation (PPO) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Planning, Protection & Optimisation processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Target Audience

  • General IT Management
  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

What You'll Learn

  • Building a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions
  • Move IT Service Continuity from a sporadic project to an embedded process approach
  • Integrate Information Security Management into the full Service Lifecycle
  • Move Risk Management from a reactive audit perspective to a proactive strategic planning process
  • Use technical capacity and availability data for Service and System planning and reporting

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  • Course Number ITILPPO
  • Course Length 5 days
  • Course Fee $2,975.00
  • Delivery Format VLT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Business Analysis, Process and Requirements
  • Technology ITIL & COBIT

Register for course: ITILPPO

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