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This 4-day instructor-led course can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Target Audience
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the ITIL Expert designation.

What You'll Learn

  • Learn how measurement leads to understanding which leads to improvement
  • Learn how to apply the key lessons and structures of the service improvement process
  • Effectively use Management Information to support proactive decision-making
  • Utilize analysis to identify improvement opportunities without implementing a full CSI practice
  • Map key component measures and process activities to Key Performance Indicators to high level goals to determine how value is delivered
  • Utilize service reporting to support strategic, tactical and operational decision making
  • Utilize key CSI principles to develop an economical improvement program
  • Understand the key role of technology in any improvement program
  • Master the key CSI methods and techniques to improve any IT operation
  • Balance the Critical Success Factors with known risks for improvement

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  • Course Number ITILCSI
  • Course Length 4 days
  • Course Fee $2,575.00
  • Delivery Format VLT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Technology ITIL & COBIT

Register for course: ITILCSI

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