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Learn how to perform configuration, manage core sales entities and manage sales entities. This 1-day instructor-led course is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating best practices, learning from your data...and more. Expert instructors take learners step by step from lead to opportunity to closed deal! Using the application’s available automation and customization options, students will learn how to enable sales staff to be their most productive selves! Participants should have familiarity of business applications and the desire to customize and implement them for business. Note: also see related MB-230 Microsoft Dynamics 365 for Customer Engagement for Customer Service (MB-230) as a great "bundle" option to review.

Target Audience
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

What You'll Learn

  • Install and configure the application
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

*Request Detailed Syllabus
Related Links: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

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  • Course Number MB-210
  • Course Length 2 days
  • Course Fee $1,495.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Vendor Microsoft
  • Technology Dynamics 365

Register for course: MB-210

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