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In this 3-day instructor-led course participants will learn how to plan, design, configure, maintain and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems. Note: this course will also assist candidates in preparing for the exam (MS-720), and working toward earning the Microsoft Teams Voice Engineer certification.

Before attending this course, students should have intermediate knowledge of the following topics from theĀ MS-700 Managing Microsoft Teams course:

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment

Target Audience
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security and compliance.

What You'll Learn

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy and manage Teams devices
  • Monitor and Troubleshoot Teams Phone

*Request Detailed Syllabus
Related Links: Microsoft 365 Certified: Teams Voice Engineer Expert

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  • Course Number MS-720
  • Course Length 3 days
  • Course Fee $1,895.00
  • Delivery Format VLT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Vendor Microsoft
  • Technology Microsoft 365
Need a different date? This course is also offered on these dates
Date Course ID Course Name Duration Delivery Format Registration
10/10/2022 MS-720 Microsoft Teams Voice Engineer (MS-720) 3 days VLT Register
11/08/2022 MS-720 Microsoft Teams Voice Engineer (MS-720) 3 days VLT Register
01/04/2023 MS-720 Microsoft Teams Voice Engineer (MS-720) 3 days VLT Register

Register for course: MS-720

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