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Strong elicitation skills are a ‘must have’ for anyone charged with defining requirements for their project. Success is dependent on a mixture of technical skills (i.e. knowing which technique to use and how to use it) and interpersonal skills (i.e. building relationships, listening...and gaining consensus). Whether the plan to meet with stakeholders in one-on-one sessions, in a requirements workshop (or remotely), participants will need to know how to select and implement techniques to accurately and efficiently identify the needs of your business.

In this 2-day highly interactive course participants will learn how to enhance and refine elicitation skills. Industry best practices are explained and then augmented with professional tips and methods. Working in small groups, students will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. A case study driven workshop comprises more than half the course and provides a real-world example, templates and job aids to reference once learners are back on the job. If you are struggling with missing requirements, lack of stakeholder involvement, out of control scope, certainly consider this workshop! Note: general knowledge of the requirements process is recommended. The BA01 Business Analysis Essentials course would provide this information. Course highlights include:
  • Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitation
  • Identify and differentiate between the different types of requirements that need to be elicited
  • Describe the importance of documenting business objectives and project scope before eliciting requirements
  • Utilize a context diagram to scope the requirements
  • Utilize a process, techniques, and templates for stakeholder identification and analysis
  • Apply industry best practices to common issues with Stakeholders during requirements elicitation
  • Plan and conduct a good Interview
  • Introduce standards in process modeling
  • Plan and develop a prototype to elicit requirements

Target Audience
This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst and Requirements Engineer. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop.

What You'll Learn

  • Apply best practices to resolve common problems encountered in requirements elicitation
  • Establish and communicate the scope for eliciting requirements on a project
  • Identify, analyze and manage stakeholders during the elicitation process
  • Determine the appropriate mix of elicitation techniques to utilize on a project
  • Plan and conduct an interview to elicit requirements
  • Plan and conduct several different types of facilitated sessions

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  • Course Number BA26
  • Course Length 2 days
  • Course Fee $1,195.00
  • Delivery Format VLT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Business Analysis, Process and Requirements
  • Vendor International Institute of Business Analysis (IIBA)

Register for course: BA26

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