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This 3-day instructor-led course teaches participants how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. Students will troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems and cloud/on-premises hybrid configurations. Note: before attending this course, students must have experience with PowerShell and the Exchange PowerShell module, as well as significant experience deploying, managing and troubleshooting Exchange environments. Additionally, to gain additional prerequisite skills, consider the following course option:

MS-203 Microsoft 365 Messaging

Target Audience
This course is for aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

What You'll Learn

  • Troubleshooting problems with mail flow
  • Troubleshooting message filtering in inboxes and Microsoft Defender for Office 365
  • Troubleshooting compliance and retention issues
  • Troubleshooting encryption, auditing, and journaling
  • Troubleshooting desktop Outlook clients
  • Troubleshooting issues with mobile devices
  • Troubleshooting hybrid and migration issues
  • Troubleshooting Exchange Online configuration issues

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  • Course Number MS-220
  • Course Length 3 days
  • Course Fee $1,895.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Vendor Microsoft
  • Technology Azure & Microsoft 365 Defender for Endpoint/Sentinel/Cloud App Security

Register for course: MS-220

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