Mark brings over 25 years of professional experience and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries. Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations. As the primary governance instructor, Mark has forged a national reputation as the ‘go to’ instructor for ITIL COBIT, ISO20000, Business Analysis, IT Strategy and several other disciplines.
Areas of expertise include:
- IT Governance and Controls
- ITIL V2/V3 (trainer certified)
- ISO20000 (trainer certified)
- CobiT and Val IT (trainer certified)
- MOF (trainer certified)
- Project/Program Management
- Software selection and implementation
- Business Analysis (trainer certified)
- Software QA/testing
Noted Experience:
- Governance Maturity assessment and Implementations
- Temporary leadership positions (Service Desk, Release and change Management)
- PMO Implementation
- Software Selection & Implementation
- IT Strategy Design and business alignment
- Process Improvement initiatives
- Quality Program Implementation
Education:
BS; Central Missouri State University
MS; Central Michigan University