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This 3-day instructor-led ITILv4 course is designed to help participants understand the latest developments in ITIL and their relevance to modern IT Service Management. While retaining the core elements of ITIL v3, ITIL 4 introduces new concepts aligned with emerging practices such as Agile, Lean and DevOps. This ITIL® 4 Foundation course is a comprehensive introduction to IT Service Management (ITSM) based on the ITIL framework and whether you’re an entry-level IT professional, an ITSM manager or just looking to update your ITIL knowledge, this course provides essential insights into modern ITSM practices. Note: while no formal prerequisites are required, some familiarity with IT services is recommended to derive maximum benefit from this course. This course will prepare learners for the ITIL Foundation certification exam, a globally recognized qualification in IT Service Management. 

Key highlights of this course include:

  • Comprehensive learner manual (digital or hardcopy)
  • Sample documents and templates
  • The ITIL Lifecycle Reference Card
  • Personal Action Plan
  • Memory exercises, study aids, and sample exams
  • Instructor-led education and interactive exercises
  • GAME ON! An Interactive Learning Experience®
  • Participation in Living the Lifecycle exercises

What You'll Learn

  • Certification: Upon course completion students will be prepared to take the ITIL Foundation certification exam. Achieving certification requires scoring a minimum of 65% on the 60-minute, 40-question examination
  • Professional Development Units: Attendees of this course will earn 16 contact hours or PDUs upon completion
  • The ITIL® 4 Foundation Course covers the following topics:
    • Key Concepts of Service Management
    • Service Offerings and Service Relationships
    • Key Concepts of ITIL
    • Introduction to the Four Dimensions of ITSM
    • The Service Value System
    • The Service Value Chain
    • ITIL Practices
    • The ITIL Guiding Principles

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  • Course Number ITILF
  • Course Length 3 days
  • Course Fee $2,395.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Business Analysis, Process and Requirements
  • Technology ITIL & COBIT
Need a different date? This course is also offered on these dates

About the instructorJoyce Parker

ITIL Certified Instructor

Joyce Parker brings over 30 years’ experience in the IT industry into the ITSM classroom. For many years, Joyce was employed by the National Association of Securities Dealers, Inc. (NASD®) where she performed numerous managerial, technical support and customer service functions. Successful efforts included the implementation of a support methodology for the NASD's 55 PROCTOR testing centers as well as the centralization of six (6) computer-related Help Desks into a single Technology Services Support Center. Throughout her career, Joyce has focused on the design and implementation of ITSM processes aimed at making IT functions more efficient and effective. She brings to each engagement an energetic, fast-paced training style and a wealth of practical advice for implementing a customer-oriented culture in a technically diverse and fast-paced environment. Joyce is a current ITIL Expert ™, ITIL Service Manager and a Certified Process Design Engineer (CPDE) ®. She holds all of the ITIL V2011 Lifecycle and Capability certifications as well as multiple ITIL Practitioner certifications.

Training Location

ITIL® Foundation for IT Service Management


Register for course: ITILF

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