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ITIL is the world’s leading best practice framework for implementing IT Service Management! This new 2.5-day instructor-led course is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4. The course includes the ITIL 4 Foundation exam (voucher). There are prep sessions on Day 2 and the morning of Day 3 to get you ready to perform! Students can attend exam prep sessions, and will receive an exam voucher to schedule the exam at their convenience if they choose to take it at a later date. All you need is a webcam and the ability to download the exam software. Also included is a 30-day access to our ITIL 4 Foundation Certification Video Course and Exam Prep so participants can be completely prepared for the exam. If you are not planning to take the exam immediately after the course, this is a great way to stay ready! Note: this course is geared towards providing participants with necessary skills and knowledge to not only pass the certification exams, but to also excel in their IT careers.

Target Audience
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

What You'll Learn
ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.  It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. Participants gain a new way to look at IT Service Management through a Service Value System. This provides a holistic framework which creates value in our increasingly complex and high-velocity environment.

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices, and details of 7 ITIL practices
  • Prepare for the ITIL 4 Foundation exam

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  • Course Number ITILF
  • Course Length 2.5 days
  • Course Fee $2,295.00
  • Delivery Format vILT (Instructor Led; Virtual LIVE Online; Remote Training)
  • Course Topic Certification
  • Technology ITIL & COBIT
Need a different date? This course is also offered on these dates

About the instructorMark Thomas

ITIL & COBIT Instructor

Mark brings over 25 years of professional experience and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries. Mark is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations. As the primary governance instructor, Mark has forged a national reputation as the ‘go to’ instructor for ITIL COBIT, ISO20000, Business Analysis, IT Strategy and several other disciplines.

Areas of expertise include:

  • IT Governance and Controls
  • ITIL V2/V3 (trainer certified)
  • ISO20000 (trainer certified)
  • CobiT and Val IT (trainer certified)
  • MOF (trainer certified)
  • Project/Program Management
  • Software selection and implementation
  • Business Analysis (trainer certified)
  • Software QA/testing

Noted Experience:

  • Governance Maturity assessment and Implementations
  • Temporary leadership positions (Service Desk, Release and change Management)
  • PMO Implementation
  • Software Selection & Implementation
  • IT Strategy Design and business alignment
  • Process Improvement initiatives
  • Quality Program Implementation

BS; Central Missouri State University
MS; Central Michigan University

Training Location

ITIL® Foundation for IT Service Management


Register for course: ITILF

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